Q: When will my credit/debit card be billed for the transaction?

A: Immediately. As soon as the order is placed and you receive a message that your order was processed, your card is billed.

Q: I placed an order but the site said that my order has failed or could not be processed but my bank records show I was still charged.  Why?

A: If an order attempt is placed and your credit/debit card is declined for any reason other than insufficient funds the funds are “held” by your financial institution until the transaction in question is settled. Unfortunately we cannot control bank practices and have no bearing on how long or why transactions are held.  Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared). We will not honor credit card transactions that fail and no monies will actually be removed from your account.  Please note that your billing information and CVV code need to match perfectly with the information your bank has on file or the card will be declined and the order will fail. Please do not panic and assume we have charged you, as this is not the case!

Q. I am having trouble with my credit/debit card processing and I really want to place an order, what should I do?

A. Use PAYPAL as your method of payment! If you are having issues with your credit/debit card it is probably due to either the billing address not matching what the bank has on file for your account or an error with your CVV code, PAYPAL distributes the funds directly from your account so it should clear up any issues that may occur.

PLEASE NOTE: Customers with credit cards NOT based in the U.S. must use PayPal to process their credit card information. This DOES NOT require a PayPal account. Simply choose "PayPal" as your payment method and and you will be directed to a PayPal processing screen to proceed.

Q: What if I received an item I did not order?

A: If you received the wrong item or size due to our error please notify our customer service at estore@greasegasandglory.com right away to make the necessary arrangements for us to correct the mistake.

Q: Why am I getting the error "no available shipping to my area"?

A: We're sorry but at this time the only international destinations we support are Canada, Australia, New Zealand, The Philippines, Argentina, Brazil, Chile and certain Western European countries. If you do not live in one of those countries, you are welcome to place your order and have it shipped to a friend or family member within the US, who can forward it onto you.  If you DO live in one of those areas but are still having difficulties with our checkout, please make sure you choose your country first, then fill in any necessary address information
 

Q: I tried to use my gift certificate but was charged for the full amount. Why did this happen?

 A. When entering a Gift Certificate code you must click on the submit button located next to the Gift Certificate field.  If you proceed to pay the difference without applying your gift certificate you will be charged for the full amount of the order.

Q. I purchased a Gift Certificate, how will I receive it?

A. Gift Certificates are sent out via email, so when ordering please double check that the email address you provide is accurate.

Q: How Does Shipping Work?

A: Domestic orders typically take 48-72 hours to ship and only ship Monday-Thursday, excluding holidays. Please be aware it may take additional time to process orders paid by e-check. PLEASE NOTE: "2nd Day Air" does not mean you will receive your order within 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us at estore@greasegasandglory.com.  When your order ships you will receive an email with tracking information.   You can also log into the site via the 'my account' link above and see your order history complete with order status and tracking information.  See below for information regarding international shipping.

Q: What Does Shipping Cost?

A:  Within the continental USA and orders shipping to APO/FPO addresses, shipping is a flat rate $9.99 per order.  Orders of $125 or more, not including tax and shipping, are shipped for FREE.  These orders are shipped via UPS Ground, except for APO/FPO addresses or orders going to Hawaii or Alaska, which are shipped via USPS Priority Mail.

UPS 2nd Day Air and Next Day Air shipping are available for the continental USA as well for HI, AK, PR and VI.  Rates are calculated real-time from UPS based on the weight and destination of the order. PLEASE NOTE: "2nd Day Air" does not mean you will receive your order within 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us at estore@greasegasandglory.com

All International orders are shipped either USPS Priority International Mail or Express International Mail and the cost is based on the dollar amount of your order, not including tax and shipping.

(customer is also responsible for all duties/taxes levied, see more on international shipping below)

(customer is also responsible for all duties/taxes levied, see more on international shipping below)

Q: How does International ordering/shipping work?

A: Firstly, any customers using a credit card NOT based in the U.S., MUST choose PayPal as their payment method upon checkout.  This DOES NOT require you to have a PayPal account, it's just that your credit card must be processed through PayPal.  Please choose "PayPal" as your method of payment and then follow the instructions on the page that follows regarding using your credit card to pay for your order.

We currently ship to Canada, Western Europe, Australia, New Zealand, the Philippines, Argentina, Brazil, and Chile. All international orders ship via the United States Postal Service’s (USPS) Priority International Mail service or Express International Mail service and take anywhere from 2 to 8 weeks to reach their destination, according to USPS.com, though we anticipate much shorter shipping times.  International orders are shipped once per week and you will receive an email with your tracking number once it leaves our warehouse.  International packages can be traced at usps.com until the package reaches the country of destination.  Once there, it can be traced through your country’s domestic services (for example, Canada Post, Royal Mail, Australia Post, etc.).

When ordering from the website from outside of the United States and its territories, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving these goods.  You may be subject to import duties and taxes, which are levied once the package reaches the destination country and cannot be predicted prior to shipment.  All charges must be borne by the recipient and cannot be reimbursed.  Customs policies vary by country, so please check with your local customs office for further information prior to ordering if you have concerns.
   
The Company cannot and will not mark packages as anything other than “merchandise” on the applicable customs forms nor will the Company reduce the declared value of the package to lessen taxes and duties levied against the recipient.  Sorry, but no exceptions will be made to this policy.

If an order is refused for any reason, you will receive a credit via email in the form of a website gift certificate for 50% of the price originally paid for the refused merchandise.  Shipping costs will not be refunded.

If an order is cancelled in transit, you will receive a credit via email in the form of a website gift certificate for 100% of the price originally paid for the merchandise LESS any fees incurred by the Company or the website.  Shipping costs will not be refunded.

If you request a reshipment of a refused or returned order, you will be required to pay any shipping costs associated with reshipping the order.

Q: How can I return something?

A: All of our products come with a 30 day satisfaction guarantee. If you are not 100% satisfied, you can return them for store credit, as long as your return meets the following requirements:

• All returns MUST be made within 30 days from the ship date.
• If an item is damaged or defective when you receive it, you may return it and we will include the original shipping costs in your store credit. 
• If you are not happy with an item because of the fit or design, you may return it as long as it has not been washed or worn, is in
re-sellable condition, and has the original tags still attached.
• Shoes can only be returned in 100% new condition. When sending back shoes, please DO NOT tape the boxes! The shoes and shoe box must be in new condition when we receive them back or you will not receive credit.

TO RETURN ITEMS: Please completely fill out the return form, located on the back of the blue invoice you'll receive with your shipment, and follow the instructions for sending your items back to us.  You will be responsible for any shipping costs incurred for sending the items back to us and we cannot reimburse you for these costs (unless we made a mistake on the original order or the items arrived damaged/defective).  You will automatically receive a store credit via email for any items returned to us. Please make sure your email account is set up to accept emails from estore@greasegasandglory.com so that your store credit and any correspondence from us doesn't end up in your trash/spam/junk mail folder.

PLEASE NOTE:  WE CANNOT PROCESS EXCHANGES - For your convenience and to eliminate any “out of stock” issues, when you return your unwanted items you will automatically receive a store credit via email in the form of a gift certificate.  You can then use this credit to purchase any new items you’d like by going to greasegasandglory.com and placing a normal order using your gift certificate code.  This will speed up the “exchange” process and will ensure that what you want is actually in stock.  Please make sure your email account is set up to accept emails from estore@greasegasandglory.com so that your store credit and any correspondence from us doesn't end up in your trash/spam/junk mail folder.

If you have any questions about this process, your order, or our website, please contact us at estore@greasegasandglory.com

Q: Can I place my order over the phone?

A: Unfortunately, we do not take orders via telephone.

Q: I've just GOTTA talk to someone!!

A: Ok! But please note the answers to most of your questions can be found here on our website using our Help menu.  Additionally, you may find it faster and easier to send us an email as our business hours are limited to Monday thru Thursday, 8am-4pm PT.  If you need to speak to someone immediately, please call our toll-free number at 855-339-9310 for customer service (international customers please dial 001-714-953-7555 ext 4490).
 

Let Us Know How We're Doing

We take our customer service very seriously and we are here to help with any questions or concerns you may have.  Please use our contact form and we'll respond as quickly as possible.  We love to get feedback from you, good or bad, so don't be shy.