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Shipping
Q: How Does Shipping Work?
A: Domestic orders typically take 48-72 hours to ship and only ship Monday-Thursday, excluding holidays. Please be aware it may take additional time to process orders paid by e-check. PLEASE NOTE: "2nd Day Air" and "Next Day Air" do not mean you will receive your order within 1 or 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us at estore@greasegasandglory.com. When your order ships you will receive an email with tracking information. You can also log into the site via the 'my account' link above and see your order history complete with order status and tracking information. See below for information regarding international shipping.
Q: What Does Shipping Cost?
A: Within the continental USA and orders shipping to APO/FPO addresses, shipping is a flat rate $9.99 per order. Orders of $125 or more, not including tax and shipping, are shipped for FREE. These orders are shipped via UPS Ground, except for APO/FPO addresses which are shipped via USPS Priority Mail.
UPS 2nd Day Air and Next Day Air shipping are available for the continental USA as well for HI, AK, PR and VI. Rates are calculated real-time from UPS based on the weight and destination of the order. PLEASE NOTE: "2nd Day Air" does not mean you will receive your order within 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us at estore@greasegasandglory.com
All International orders are shipped either USPS Priority International Mail or Express International Mail and the cost is based on the dollar amount of your order, not including tax and shipping.
| Order SubTotal | up to $49.99 | $50-$149.99 | $150+ |
|---|---|---|---|
| Canada | $23.00 | $31.00 | $37.00 |
| Australia & NZ | $32.00 | $43.00 | $54.00 |
| Western Europe | $34.50 | $42.50 | $48.50 |
| Argentina, Brazil & Chile | $28.00 | $36.00 | $42.00 |
| Philippines | $29.00 | $37.00 | $43.00 |
(customer is also responsible for all duties/taxes levied, see more on international shipping below)
| Order SubTotal | up to $49.99 | $50-$149.99 | $150+ |
|---|---|---|---|
| Canada | $33.00 | $41.00 | $47.00 |
| Australia & NZ | $39.00 | $52.00 | $65.00 |
| Western Europe | $41.50 | $54.50 | $64.50 |
| Argentina, Brazil & Chile | $39.00 | $51.00 | $63.00 |
| Philippines | $36.00 | $44.00 | $53.00 |
(customer is also responsible for all duties/taxes levied, see more on international shipping below)
Q: How does International ordering/shipping work?
A: Firstly, any customers using a credit card NOT based in the U.S., MUST choose PayPal as their payment method upon checkout. This DOES NOT require you to have a PayPal account, it's just that your credit card must be processed through PayPal. Please choose "PayPal" as your method of payment and then follow the instructions on the page that follows regarding using your credit card to pay for your order.
We currently ship to Canada, Western Europe, Australia, New Zealand, the Philippines, Argentina, and Brazil. All international orders ship via the United States Postal Service’s (USPS) Priority International Mail service or Express International Mail service and take anywhere from 2 to 8 weeks to reach their destination, according to USPS.com, though we anticipate much shorter shipping times. International orders are shipped once per week and you will receive an email with your tracking number once it leaves our warehouse. International packages can be traced at usps.com until the package reaches the country of destination. Once there, it can be traced through your country’s domestic services (for example, Canada Post, Royal Mail, Australia Post, etc.).
When ordering from the website from outside of the United States and its territories, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving these goods. You may be subject to import duties and taxes, which are levied once the package reaches the destination country and cannot be predicted prior to shipment. All charges must be borne by the recipient and cannot be reimbursed. Customs policies vary by country, so please check with your local customs office for further information prior to ordering if you have concerns.
The Company cannot and will not mark packages as anything other than “merchandise” on the applicable customs forms nor will the Company reduce the declared value of the package to lessen taxes and duties levied against the recipient. Sorry, but no exceptions will be made to this policy.
If an order is refused for any reason, you will receive a credit via email in the form of a website gift certificate for 50% of the price originally paid for the refused merchandise. Shipping costs will not be refunded.
If an order is cancelled in transit, you will receive a credit via email in the form of a website gift certificate for 100% of the price originally paid for the merchandise LESS any fees incurred by the Company or the website. Shipping costs will not be refunded.
If you request a reshipment of a refused or returned order, you will be required to pay any shipping costs associated with reshipping the order.
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