Q: How can I return something?
A: All of our products come with a 30 day satisfaction guarantee. If you are not 100% satisfied, you can return them for store credit, as long as your return meets the following requirements:
- All returns MUST be made within 30 days from the ship date.
- If an item is damaged or defective when you receive it, you may return it and we will include the original shipping costs in your store credit.
- If you are not happy with an item because of the fit or design, you may return it as long as it has not been washed or worn, is in re-sellable condition, and has the original tags still attached.
- Shoes can only be returned in 100% new condition. When sending back shoes, please DO NOT tape the boxes! The shoes and shoe box must be in new condition when we receive them back or you will not receive credit.
TO RETURN ITEMS: Please completely fill out the return form, located on the back of the blue invoice you'll receive with your shipment, and follow the instructions for sending your items back to us. You will be responsible for any shipping costs incurred for sending the items back to us and we cannot reimburse you for these costs (unless we made a mistake on the original order or the items arrived damaged/defective). You will automatically receive a store credit via email for any items returned to us. Please make sure your email account is set up to accept emails from email@example.com so that your store credit and any correspondence from us doesn't end up in your trash/spam/junk mail folder.
PLEASE NOTE: WE CANNOT PROCESS EXCHANGES - For your convenience and to eliminate any “out of stock” issues, when you return your unwanted items you will automatically receive a store credit via email in the form of a gift certificate. You can then use this credit to purchase any new items you’d like by going to greasegasandglory.com and placing a normal order using your gift certificate code. This will speed up the “exchange” process and will ensure that what you want is actually in stock. Please make sure your email account is set up to accept emails from firstname.lastname@example.org so that your store credit and any correspondence from us doesn't end up in your trash/spam/junk mail folder.
If you have any questions about this process, your order, or our website, please contact us at email@example.com